Onsite Service

I drive to your home or place of business. No trip charge ever. If I need to take your system to our lab for service, there is no charge for the trip to and back. Examples of Typical Onsite Support Requests:• Setting up a new desktop system, laptop, printer, etc.

• Setting up a wireless or wired network or internet connection

• Installing memory upgrades in a desktop system or laptop

• Transferring data between systems

• Reinstalling the operating system (Windows XP, Vista, Mac OS, etc.)

• Replacing power supply units, hard drives, or other system hardware

... or any other task that requires a screwdriver, the disconnection of cables, or that the system be turned off.

• Guru can perform tasks that require screwdriver, drill, hammer, tape, etc.

• Have a real live guru inside your home or office

• Provide guru some water when thirsty

• Spend time chatting and getting to know your guru

• Save cost on stamps by handing payment to your guru before leaving


• Response time (24hrs - 48hrs) slower than Remote Support

• Rush fee of $40 for on site appointments within 24 hours

• Client is billed for 100% of time your guru is present at location*

• Client must be available to provide physical access to computer system

* This includes the time as your guru stares blankly at the computer monitor while waiting for the progress of virus or spyware scans.


Billing Method:

$80 per hour. Billed in 15-minutes increments. Minimum of 1 hour per appointment. No hidden fees.