Remote Support

"Prompt service by remote-control via the Internet"

Out of town and need help? Or, not even an AZ resident? No problem!

Obtain expert remote support when you need it - anywhere in the world.

Ideal Tasks for Remote Support

Virus removal - so long as the infection has not disabled internet access.

Computer speed-up - tune-up Windows startup, disable unneeded programs, etc.

Data backup - external storage, auto-backup scripts, on-line backup, etc.

Pop-up messages - update notifications, error messages, software conflicts, etc.

Software - updates, removal, re-installation, re-configuration, etc.

Network security - home/office, wireless, web browsing, email, etc.

Computer Tutoring - single task or broad topics, recurring sessions, etc.

...and more!

Disadvantages of Remote Support

» Your computer must boot to the desktop or Welcome screen and have internet access.

» Your computer must have the LogMeIn software installed. (see below)

LogMeIn Software: The free LogMeIn service is used to conduct the remote support sessions. LogMeIn is currently used in over 125 million computers worldwide. LogMeIn is similar to GoToMyPC. A lightweight "LogMeIn client" software is installed on your computer for the remote sessions to function. If you do not have the LogMeIn software installed, your computer tech will step you through the install process over the phone at no charge.

Details of Remote Support Service» Your computer tech remotely connects to your computer!

» Availabile typically within 24 hours.

» Service is billed in 10-minute increments.

» Minimum of 10-minutes per remote support session.

» Great for minor tasks like pop-up messages and quick tutorials.

» You are not charged for "idle" time like waiting for long scans or downloads.