 Examples of Typical Remote Support Requests: • Addressing unknown pop up messages or notifications • Removing spyware, malware, viruses, trojans, worms, etc. • Installing, reinstalling, or removing software • Reconfiguring wireless settings or security • Configuring new or existing email accounts • Cleaning/tuning up system during regular maintenance • Transferring data between systems • Provide computer training and tutoring • Troubleshooting most software and hardware problems ... or many other tasks provided your system can connect to the internet. Billing Method: $80 per hour. Billed in 10-minutes increments. Minimum of 10 minutes per appointment. No hidden fees. | Benefits: • Typically same-day availability • Cost-effective for tasks that requires less than 1 hour • Client is billed only for the time guru spends actively working* • Guru can service your system without client being present** Disadvantages: • Computer system must be able to connect to the internet ** Computer system must have online access and client may need to spend 5-10 minutes with me via phone to install LogMeIn software if not already installed. * Examples of time that is not billed: helping client install LogMeIn or waiting for the progress of a virus scan or a spyware scan or disk defragmentation. |
 | |
|
|